Performance Appraisal Rating Factors - GENERAL FACTORS - TEAM BASED FACTORS - SUPERVISORY FACTORS

• 1. 1. • Makes oral and written communication clear and easy to understand

        • Assesses and takes steps to improve ability to communicate (written and verbal) so ideas and consultations are conveyed with precision and efficiency

Creativity

Extent to which employee generates workable and innovative ideas, concepts and techniques.

• 1. 1. • Attempts to simplify and/or improve procedures and techniques

        • Initiates new and creative ideas or procedures to enhance the department or organization

        • Looks for new solutions to old problems

Customer Focus

The degree to which the employee takes the initiative to meet internal and external customer needs in a timely and courteous manner.

• 1. 1. • Examines customer requests to properly identify and resolve customer concerns

        • Supports customer service efforts through program design, implementation, recovery and follow-up

Customer Service

1. 1. 1. • Serves customers in a manner that increases their confidence and knowledge to resolve their own problems

         • Acknowledges shortcomings when appropriate

         • Reaffirms commitment to professional service

         • asking probing questions that elicit the facts and help the customer through some of the decision-making process

         • Responds to customer requests on contact date or within 24 hours

Dependability/Initiative

The extent to which an employee effectively and enthusiastically accomplishes assignments with minimal supervision.

• 1. 1. • Independently contributes ideas and projects

        • Adapts to change

        • Follows-through on work assignments

        • Demonstrates eagerness and positivism

        • Shares ideas and suggestions

        • Takes on new responsibilities

        • Willing to assist co-workers

Job Knowledge

The demonstration of technical, administrative, managerial, supervisory, or other specialized knowledge required to perform the job. Consider the degree of job knowledge relative to length of time in the current position.

• 1. 1. • Able to answer difficult questions

        • Effectively learns new skills

        • Maintains up-to-date job related information

Judgment

Ability to analyze problems or procedures, evaluate alternatives, and select best course of action.

• 1. 1. • Uses of logic and common sense in decision making

        • Makes appropriate and consistent decisions

        • Obtains and evaluates pertinent information to determine source of and alternative solutions to problems

Initiative

The degree to which the employee independently performs and accomplishes assignments.

• 1. 1. • Requires minimal supervision

        • Sees and acts upon opportunities

        • Independently contributes ideas and projects

        • Promptly undertakes problems and devises solutions

        • Acts independently within established guidelines

Interpersonal Relations

The degree to which the employee shows understanding and sensitivity to needs and problems of others.

• 1. 1. • Actions are intended to calm, diffuse, and be helpful

        • Interacts positively with a variety of people in different situations

        • Accepts and acknowledges suggestions from others

        • Works cooperatively and effectively with others to achieve unit goals

Management Skills

Extent to which employee demonstrates effective management abilities and overall results.

• 1. 1. • Effectively sets goals and establishes priorities

        • Improves work methods

        • Achieves expected results

        • Plans and administers budgeted funds

        • Implements cost-saving procedures, expense control, etc.

Planning & Organizing

The extent to which the employee plans, organizes and implements tasks or programs.

• 1. 1. • Demonstrates effective use of time and facilities subject to their control

        • Meets deadlines

        • Maintains a clear grasp of daily tasks

        • Prioritizes duties in a manner consistent with organizational objectives

        • Effectively manages tasks or program assignments including follow-through and delegation

Problem Solving & Decision Making

Degree to which employee demonstrates ability to clearly isolate, define and seek solutions to problem areas.

• 1. 1. • Effectively identifies & evaluates alternative solutions

        • Makes decisions consistent with skills and experience

        • Recognizes decisions that have to be deferred until all pertinent facts are gathered and analyzed

        • Flexible in modifying decisions

Productivity

Degree to which the employee produces the expected quality and quantity of assignments.

• 1. 1. • Attains conclusive measurable results

        • Maintains control and work pace

        • Completes assignments on time and to specifications

Quantity of Work

The volume of work produced by the employee, along with his or her speed, accuracy and consistency of output.

• 1. 1. • Accomplishes assigned work in an organized, timely manner

        • Alerts appropriate team member if deadlines need to be re-negotiated to accomplish work with higher priority

Resourcefulness

Consider the degree to which employee is a source of supply and support to the department, customers, and/or the organization as a whole.

• 1. 1. • Masters difficult situations in a timely and effective manner

        • Answers questions and deals with problems effectively and thoroughly

Responsibility

The degree to which the employee demonstrates dependability in work performance.

• 1. 1. • Completes work in a timely, capable and reliable manner

        • Adheres to instructions

        • Maintains regular attendance

Safety

Degree to which employee adheres to safety and health regulations.

• • 1. • Maintains and observes safety and health standards

       • Notifies others when violating safety and health regulations

Stress Tolerance

Degree to which employee's performance demonstrates stability under time and/or interpersonal pressure and opposition.

• 1. 1. • Demonstrates composure and good judgment in stressful situations

        • Maintains appropriate response and outcomes during encounters and/or periods of high levels of pressure

Time Management

The ability to adhere to one's responsibilities in a timely manner.

• 1. 1. • Meets deadlines

        • Manages multiple tasks with accuracy and efficiency

Work Habits

The manner in which an employee conducts his or herself in the working environment.

• 1. 1. • Displays professionalism

        • Demonstrates effective time management skills

        • Shows positive attitude

        • Maintains regular attendance

        • Meets productivity standards

Team based factors

Consensus Building

The extent to which the employee builds and maintains work relationships and contacts needed to effectively address problems and opportunities associated with their position.

1. 1. 1. • Actively resolves workplace conflicts

         • Willingly undertakes assigned projects

         • Supports organizational goals and endeavors

Teamwork

The degree to which the employee works well in a team setting.

• 1. 1. • Interacts and exchanges idea

        • Observes the abilities and ideas of fellow team members

        • Works fairly and attempts to share an equal work-load with others

Working with Others/Cooperation

Extent to which employee works cooperatively with customers, co-workers and the public.

• 1. 1. • Gains confidence and trust of others

        • Recognizes strengths and limitations of self and others

        • Exhibits appropriate sensitivity to others' feelings

        • Focuses on performance rather than personality in relating to others

Supervisory factors

Cost Effectiveness

Extent to which employee seeks best use of materials, equipment, and staff to maximize efficiency and effectiveness.

1. 1. 1. • Uses effective materials to enhance department and/or job performance

         • Establishes budget and/or functions within the budget

Delegation & Supervisory Skills

The extent to which the employee shows the ability to effectively authorize work and supervise subordinates.

• 1. 1. • Clearly defines responsibilities and authority limits of subordinates

        • Makes effective assignments to subordinates based upon demonstrated skills and knowledge

        • Motivates employees to think and work independently

        • Recognizes individual capabilities and assigns work accordingly

        • Counsels employees in both positive and negative circumstances

        • Appraises performance and individual contributions

Development of Subordinates

Consider the employee's ability to effectively evaluate skills, knowledge, aptitudes, interests and developmental needs bearing on individual and group work performance.

• 1. 1. • Develops and implements or assures appropriate training or development plans and programs

        • Provides appropriate support for employee to reach his/her potential and goals

Leadership

Consider the employee's ability to direct the operations, activity and performance of others.

• 1. 1. • Gives direction without conflict

        • Creates environment that guides employees to accomplish unit and individual goals

Performance Appraisals

1. 1. 1. • Provides informal performance feedback on a regular basis

         • Acknowledges good performance and discusses performance problems

         • Prepares precise written annual evaluations

Staff Development

Degree to which employee provides opportunities to challenge subordinate's capabilities and develops the knowledge and skills necessary for career development.

• 1. 1. • Identifies training programs to improve subordinate's performance

        • Defines and communicates standards of performance and assists employees in achieving these standards

        • Encourages and supports staff participation in job related activities

Supervising Staff Relations

Consider the extent to which the employee effectively oversees and facilitates staff.

• 1. 1. • Shows fairness and impartiality in interactions

        • Demonstrates interest in employee welfare

        • Elicits staff input where feasible

        • Responds to staff suggestions and complaints in a serious, sensitive, and timely manner

        • Facilitates staff adaptability

        • Anticipates staff problems and takes preventive measures

        • Resolves disputes among employees

        • Handles corrective discipline and employee grievances