Hospital Sector

Human Resource Management in Hospital sector

    • In India hospital sector is governed by following actsClinical Establishment (Registration and Regulation) Act 2010.

    • Nursing Home Act

India has density of 0.5 doctors per 1000 people, country is short of 6 lakh doctors, 10 lakh nurses tended to lack dental surgeons. according to the commission, Indian doctors form 5% of the medical workforce in developed countries. Almost 60,000 and Indian physicians are working in the country like the United States, United Kingdom and Australia alone. A recent paper in the Lancet said India had eight healthcare workers, 3.8 allopathic doctors and 2.4 nurses per thousand population.

Healthcare sector in Middle East creating more jobs

MAY, 2012.DUBAI: Job opportunities in the healthcare sector in the Middle East and North Africa region are expanding at the rate of 14 per cent per year, a report said.

Support occupations in the sector worldwide will expand by over 34 per cent till 2020, said the report on the growing demand for medical recruits, prepared by the Saudi German Hospital-Dubai.

Hospitals hire from hotels - for better service Bangalore

Feb. 2102. INDIA: The booming healthcare sector, which is borrowing its CRM (customer relation management) systems from the hospitality sector, is also filling its talent gaps from that sector.

Take for instance, the Fortis Hospital, Delhi, that has created a hospitality department to cater to its HNI patients and those from foreign shores. To head this department, the hospital has recruited a general manager from a five-star rated global serviced apartment chain.

“As these two sectors operate in similar ecosystems, mobility of talent too becomes easy,” says Mr N. Srinivas, Practice Head, India and West Asia , Maxima Global Executive Search.

A Bangalore-based hotel executive of an MNC hospitality chain says hospitals are looking at executives from the hospitality sector to offer a better experience to their patients and ensure that they are treated as guests and not patients. There is a scarcity of people to take care of patients and do client servicing better.

Mr Saumyajit Roy, Associate Director, Strategic Consulting (Education, Healthcare and Senior Living), Jones Lang LaSalle India, says there is a growing trend of hospitality executives being hired by hospitals not only for client servicing, but also for functional roles such as project management and construction management too. The reason is their expertise especially when it comes to attention to detail, he added.

Other roles where healthcare is hiring from the hospitality sector include housekeeping, security, and facility management, “because these skill-sets are now increasingly used in hospitals as well,” explains Mr Roy.

Another reason, he points out, is that hospitals are now looking at green buildings or energy-efficient facilities, and “the hospitality sector tread this path some time ago.” The healthcare sector is expected to add about 2.5 lakh jobs this year, across levels and verticals.

Mr Tufan Ghosh, CEO, Columbia Asia Hospitals, who moved from the Oberoi Group to head the hospital chain in 2005, says although there are similarities in the skills required in the two sectors, like people management and a service sensibility, there are stark differences in some critical areas.

“In healthcare, you don't really live in luxury and some decisions have a direct impact on patients' health and well-being.”

Healthcare, hospitality to create most jobs in 2012: Ma Foi Randstad

India: Healthcare, hospitality and IT/ITeS are likely to create the largest number of jobs in the country in 2012, according to a survey by HR services firm Ma Foi Randstad.

Highest attrition in hospitality, aviation sectors: Survey2012:Hospitality and aviation sectors are witnessing the highest attrition rates among employees, making retention of critical manpower resources a key challenge, says a survey.

According to a study by, the average attrition rate in aviation and hospitality in fourth quarter of 2011-12 was 22 per cent across sector, a rate that has increased by 8 per cent from the from the year-ago period.

In comparison, attrition rates in IT and ITeS sector had fallen from 24 per cent in fourth quarter 2010-11 to 18 per cent in same period in 2011-12.

Similarly, in the auto sector, attrition rates fell to 10 per cent in January-March quarter from 11 per cent in the corresponding period in 2010-11.

"At the entry and mid-management level, attrition rates in aviation and hospitality industry have doubled over the last three years. This is happening due to perceptions of being poor pay masters, delay in salaries, job insecurities and little concern for employee welfare.

Nurses' strike issue: India

Chennai, March, 2012: Nurses employed at different hospitals did strike for almost 7 days against hospital managements for their demands.

Hundreds of nurses, several of them junior staff, have struck work across major private hospitals in the city – Apollo, Fortis Malar and Madras Medical Mission – demanding a hike in basic salary to Rs 15,000, besides annual increments and leave benefits.

A representative of the Centre of Indian Trade Unions, which has extended support to the strike, said: “Many qualified nurses are being paid only Rs 5,000-7,000 at the entry level. They are also opposed to the two-year bonding. Hours of duty and issues relating to leave and compensatory off also need to be sorted out. The State Government should step in and settle the long pending issue.”

“Having shelled out Rs 8 lakh on our nursing course, this kind of salary is too less. It is also not easy to live in the city on this meagre amount,” said one of the striking nurses.

While admitting that labour costs in India are lower compared to countries such as the US, US and Singapore, Ms Preetha Reddy, Managing Director, Apollo, said there are no benchmarks in the industry. “Are nurses in India being paid more or less? There are no standards or benchmarks to determine this. However, as far as the industry goes, Apollo is on top of the list.”

Dr Prathap Reddy, Chairman, Apollo Hospitals, said: “We are mindful of the nurses' needs; we had even reached a settlement some time ago. But if they still have issues, they should ask us again. Unfortunately, young nurses are being misled by external forces.”

Apollo Hospitals has termed the strike “illegal” and demands “unreasonable.” Mr Sathyanarayana Reddy, CEO, Apollo Hospitals, Chennai Region, said Apollo's statement was already placed with the unions, which was the “best in industry package effective April 2012… they had reached a figure which was significantly higher than existing salaries.”

Mr Reddy, in a statement, said: “We are shocked that while the issue has been settled in the other hospitals, the nursing community continues to make unreasonable demands on Apollo Hospitals in Chennai. We are extremely surprised by the behaviour and language of the nurses which is definitely not a part of our culture and have been made to understand that they have been influenced/coerced by outside elements….”

The number of occupied beds (patient admissions) has been slightly scaled down, the statement added. “Student/trainee nurses provide bed-side support and not clinical care to patients.

The three sectors are estimated to create more than 7.31 lakh new job opportunities, out of the total 1.6 million new jobs estimated to be generated in the organized sector this year.Among the top three, healthcare is likely to create the largest number of jobs at over 2.73 lakh, while hospitality and IT/ITeS are likely to generate over 2.30 lakh and 2.27 lakh new jobs respectively.The Ma Foi Randstad Employment Trends Survey (MetS) also revealed that around 1.4 million jobs were generated in India in 2011, while this year, the number is expected to be about 1.6 million. "Most employers are optimistic about their hiring plans for the current year as all sectors indicate positive growth outlook during the next twelve months," the survey said. The survey covered over 600 organisations across 13 industry sectors in eight major Indian cities.